Refunds & cancellations

Arena rentals

A request is not charged as a confirmed hold until Club Operations approves it (or you complete a posted checkout).

Cancel 48 hours or more before the start time and we will refund prepaid court time or leave a credit on the account, unless a special event rate said otherwise.

Inside 48 hours, or a no-show, prepaid time may be kept. Call (517) 677-4530 or email hello@lansingcityfutsal.com as soon as you know — we will work with families when we can.

If we have to move or cancel your hold because of club programming, a prior rental, weather that closes the building, or a facility problem, we will offer a reschedule or a refund of unused prepaid time.

Youth, tryouts, and memberships

Program and membership fees are described on the relevant page or invoice. A tryout or interest form is not a charge by itself.

If we cancel a program before it starts, we refund what you paid for that program. If you withdraw after a roster is set, refunds are case-by-case (unused sessions, jersey orders already placed).

Match tickets

Tickets are for a specific date. If the match is postponed, your ticket typically moves to the new date. If the match is cancelled and not replayed, we refund or credit the face value. Service fees charged by a third-party seller follow that seller’s rules.

How to ask

Email hello@lansingcityfutsal.com or call (517) 677-4530 with your name, date, and what you booked. Card refunds go back to the original method through Stripe and can take several business days.