Legal

Privacy policy

This policy explains how Lansing City (“we,” “us,” the club) handles information when you use lansingcityfutsal.com, Lansing City Arena bookings, youth and tryout forms, tickets, the Voice AI line, and Club Operations.

Effective August 14, 2026

Who we are

Lansing City is a multi-team club based at Lansing City Arena, 904 Elmwood Rd, Lansing, MI 48917. We operate FCS Men’s and Women’s futsal, USL League Two and United Women’s Soccer sides, youth / FCS Futures programming, pickleball and community court use, and this website.

Privacy questions: hello@lansingcityfutsal.com or (517) 677-4530.

Information we collect

We collect what you give us and what we need to run the club:

Identity and contact — name, email, phone, parent/guardian name for youth.
Player details — birth year or date of birth, gender, position, last club, and optional ID or player-pass uploads for registration.
Bookings — requested date, time, sport, court configuration (futsal, volleyball, pickleball, basketball, Big Box, Small Box), and notes.
Payments — processed by Stripe. We do not store full card numbers on our servers.
Operations accounts — login email for staff, coaches, and operators.
Voice AI calls — the (517) 399-2028 agent may collect the same booking and contact details a human would, and those requests go to Club Operations for approval.
Interest and Axios forms — program interest, partnership inquiries, and related messages.
Technical data — cookies or local storage needed to keep you signed in, remember a first-visit tour, and keep the site working. We do not sell this data.

How we use it

We use information to:

Register players, run tryouts, and communicate about teams, training, and matchdays.
Take, review, and confirm arena bookings and memberships.
Process payments and send receipts.
Operate Club Operations (schedules, staff, forms inbox, media studio).
Respond to Voice AI and phone inquiries.
Show public club content (rosters, photos, scores) that you or a parent have allowed us to publish.
Improve the site and keep it secure.

Youth and parents

FCS Futures, Juniors, and other youth programs are for children. A parent or legal guardian must submit registration and tryout forms.

We collect date of birth so we can place a player in the right age group. File uploads (birth certificate, photo ID, or player pass) are optional at first submit and may be required before a player is cleared.

If you believe we collected information about a child without proper consent, email hello@lansingcityfutsal.com and we will delete it where we reasonably can.

Photos, video, and media

Games, training, and events at Lansing City Arena and on the road are photographed and filmed for the club site, social channels, FCS Live, print, and in-arena screens.

By attending or participating, you understand you may appear in that coverage. Parents who need a specific youth photo taken down can email hello@lansingcityfutsal.com. Roster portraits are published with the team pages.

How long we keep it

Registration, booking, and payment records are kept as long as needed to run the season, meet league and tax rules, and handle disputes. You can ask us to delete or correct your information; we may retain a limited record when the law or a live booking requires it.

Your choices

Email hello@lansingcityfutsal.com to access, correct, or delete information we hold about you or your child, or to opt out of non-essential club email. Ops users can update their own account details after signing in.

You can refuse optional cookies in your browser. Essential storage (sign-in, booking session) is required for those features to work.

Security

We use reasonable administrative and technical safeguards. No website is perfectly secure. Do not send sensitive medical or payment details by unsecured email if a form or Stripe checkout is available.

Updates

We may update this policy. The date at the top of the page will change. Continued use of the site after an update means you accept the revised policy. Last updated August 14, 2026.